Why the other options are wrong:

• It is the fastest option available.: Standard is recommended for extra attention without a full deep clean's cost. It is not described as the fastest package.
• It is required for homes with pets.: Having pets does not make the Standard Clean a required choice.
• It is the only package that includes bedrooms.: The recommendation concerns extra attention to the kitchen and bathrooms. Exclusive bedroom coverage is not identified as a Standard feature.

Correct Answer: Cleaning inside the oven.

Why this is correct: The manager says the Deep Clean adds cleaning inside the oven, fridge, baseboards, and vents. The Standard Clean covers the stovetop and microwave, but not inside the oven. This is one of the key differences between the two levels.

Why the other options are wrong:

• Dusting surfaces throughout the condo.: Basic covers surfaces, while Standard adds more detailed dusting. Inside appliances, baseboards and vents are the additions identified for Deep Clean.
• Wiping the stovetop.: Wiping the stovetop is included in the Standard Clean, not reserved for the Deep Clean.
• Cleaning bathroom sinks and mirrors.: Basic broadly covers bathrooms, but individual sinks and mirrors are not listed as new Deep Clean features.

Correct Answer: The company normally uses unscented, eco-friendly products.

Why this is correct: The company uses unscented eco-friendly products by default and brings its supplies. It can use the customer's products if preferred; supply charges are not discussed.

Why the other options are wrong:

• Eco-friendly products cost extra.: Eco-friendly products are the default. An extra charge for them is not mentioned.
• Scented products are required for pet owners.: Scented products are not required for pet owners.
• Clients must provide their own supplies.: Clients do not have to provide their own supplies - the company brings everything needed.

Correct Answer: It reduces the cost of each visit by ten percent.

Why this is correct: The manager says booking biweekly service gives a 10 percent discount on each visit. This means the price of every cleaning session is reduced by that amount. Weekly service offers an even larger discount at 15 percent.

Why the other options are wrong:

• It removes the sales tax from the total.: The discount does not remove sales tax from the total bill.
• It qualifies for the same discount as weekly service.: Biweekly gets 10 percent off, while weekly gets 15 percent - they are different discount levels.
• It adds a flat surcharge to each appointment.: There is no surcharge added for choosing biweekly appointments.

Correct Answer: Extra time may be suggested if there is a lot of pet hair.

Why this is correct: The manager says pets do not change the base price. However, if there is a lot of pet hair, the team might recommend adding 30 minutes for an extra 25 dollars. Extra time may be needed depending on how much hair there is.

Why the other options are wrong:

• The base price automatically increases for pet owners.: The base price does not automatically increase just because the customer has a pet.
• Only the Deep Clean is allowed in homes with dogs.: The Deep Clean is not the only package allowed in homes with dogs.
• The cleaners refuse to work in homes with pets.: The cleaners do not refuse to work in homes with pets at all.

Correct Answer: The man will receive an email confirming the booking details.

Why this is correct: The manager says the provider can set up the biweekly Standard Clean and email a confirmation with the total, including GST. The man agreed to the plan during the call. He will receive an email with the booking details.

Why the other options are wrong:

• The manager will inspect the condo in person.: An in-person inspection is not mentioned as a next step before cleaning.
• The cleaners will arrive the same day.: Same-day service is not discussed or offered.
• The man will compare prices with a company in Mission.: The man does not mention comparing prices with a company in Mission.