Tips: Focus on the first problem the speaker clearly states.

Why the other options are wrong:

• A letter in a mailbox: The transcript never mentions a letter or a mailbox. The speaker only talks about a parcel.
• A new apartment building: The speaker does not talk about buildings. He only mentions his apartment location.
• A street address sign: There is no mention of a street sign. The problem is about delivery.

Correct Answer: His parcel says delivered but is missing.

Why this is correct: The man says the tracking shows delivered, but he did not get it. This is why he talks to the clerk.

Tips: Listen for cause and problem words like but or did not.

Why the other options are wrong:

• He wants to send a package.: He never says he wants to send a package. He is asking about a missing one.
• He needs to change his address.: There is no talk about changing an address. The address is already correct.
• He received the wrong parcel.: He does not say he received the wrong parcel. He says he received nothing.

Correct Answer: At his apartment.

Why this is correct: He says it was sent to his apartment near Spring Garden Road. This shows the delivery location.

Tips: When you hear an address, it often answers where questions.

Why the other options are wrong:

• At his workplace.: He does not mention a workplace. He talks about his home.
• At a Canada Post depot.: The depot is mentioned later, not as the delivery place.
• At a neighbour’s home.: There is no neighbour mentioned in the transcript.

Correct Answer: She checks the system.

Why this is correct: After getting the tracking number, the clerk says she will check the system. This is her next action.

Tips: Follow the order of actions in the conversation.

Why the other options are wrong:

• She calls the delivery driver.: She does not call the driver. She only checks the system.
• She asks him to fill out a form.: She does not ask for a form at this time.
• She suggests waiting another day.: She does not suggest waiting another day.

Correct Answer: It needed a signature.

Why this is correct: The clerk explains the parcel was held because it needed a signature. This is the clear reason.

Tips: Reasons are often explained right after a question.

Why the other options are wrong:

• The address was unclear.: The clerk does not say the address was unclear.
• The clerk made a mistake.: She does not say there was a clerk mistake.
• The building was closed.: The building being closed is never mentioned.

Correct Answer: Relieved it was not stolen.

Why this is correct: He asks if it was stolen, then says that makes sense. This shows relief.

Tips: Think about how the speaker reacts, not just what he says.

Why the other options are wrong:

• Angry about the delay.: He does not sound angry. He accepts the explanation.
• Confused by the rules.: He does not say he is confused. He understands the reason.
• Uninterested in the parcel.: He clearly cares about the parcel.

Correct Answer: Go to the depot with ID.

Why this is correct: The clerk tells him to pick it up at the depot and bring photo ID. This shows his next step.

Tips: Future plans often follow words like can or will.

Why the other options are wrong:

• Ask for home delivery again.: She does not offer home delivery again.
• Fill out a missing mail form.: She clearly says no form is needed.
• Call Canada Post later.: There is no mention of calling later.

Correct Answer: Photo identification.

Why this is correct: The clerk clearly says to bring photo ID. This is the only item needed.

Tips: Small details like ID are often tested.

Why the other options are wrong:

• The delivery notice card.: A delivery notice card is never mentioned.
• Proof of address.: Proof of address is not requested.
• A payment receipt.: There is no talk about payment or receipts.