- You will hear a conversation in 3 sections. You will hear each section only once.
- After each section, you will hear 2 or 3 questions. You will hear the questions only once.
- Choose the best answer to each question.
AI explanationShows the answer. Tap to open.
Correct Answer: A laptop showing an error screen
Why this is correct: The speaker says her work laptop crashed after an update. She explains it froze, restarted, and now shows a blue error message. This clearly describes a laptop with an error screen.
Tips: Focus on the object having trouble, not the details around it.
Why the other options are wrong:
- A desktop computer tower: The speakers never mention a desktop tower. They only talk about a work laptop.
- A smartphone with a cracked screen: There is no talk about a phone or a cracked screen. The problem is with a computer.
- An office printer with a paper jam: No one mentions a printer or a paper jam. The issue is not printing.
Correct Answer: From the Calgary office.
Why this is correct: The technician asks where she is working. She clearly says she is in the Calgary office near Stephen Avenue. This directly answers the question.
Tips: Location answers are often short and very clear.
Why the other options are wrong:
- From her home outside the city.: She does not say she is at home. She says she is in the office.
- From a client’s office.: There is no mention of a client's office. She names the Calgary office.
- From a shared workspace.: She never says shared workspace. She gives a specific office location.
Correct Answer: A problem with a software driver.
Why this is correct: The technician responds after hearing the problem details. He says it sounds like a driver conflict. That is a software driver issue.
Tips: When asked about cause, listen to the technician, not the user.
Why the other options are wrong:
- Physical damage to the laptop.: No physical damage is mentioned. They only talk about software.
- A network outage.: They never mention internet or network problems.
- User error during the update.: The technician does not blame the user. He names a driver conflict.
Correct Answer: She has a presentation later that day.
Why this is correct: She explains she has a client presentation that afternoon. This makes her stressed about time. Two hours feels too long for her schedule.
Tips: Time worries often connect to future events the same day.
Why the other options are wrong:
- She does not trust the technician.: She never says she distrusts the technician.
- She needs to leave the office soon.: She does not say she must leave the office.
- She forgot her charger at home.: There is no mention of a charger.
Correct Answer: Borrowing a loaner laptop.
Why this is correct: She asks if there is a temporary machine she could use. The technician explains they keep loaner laptops. This is the option she suggests.
Tips: The correct choice often repeats words from the audio.
Why the other options are wrong:
- Using her personal tablet.: She does not mention a tablet.
- Delaying the presentation.: She wants to keep the presentation, not delay it.
- Working from her phone.: She never suggests working from her phone.
Correct Answer: Recovering her data.
Why this is correct: When she asks about using a loaner, the technician explains his priority. He says he would prioritise data recovery first. That is very clear.
Tips: For priority questions, listen after words like but or first.
Why the other options are wrong:
- Installing new software.: He does not mention installing new software.
- Replacing the battery.: Battery replacement is never discussed.
- Updating the operating system.: Operating system updates are not mentioned here.
Correct Answer: Back up the files using an external connection.
Why this is correct: They agree to skip the risky reboot. The technician suggests connecting the drive externally to back up files. They both agree this is safest.
Tips: The final plan usually comes near the end of the talk.
Why the other options are wrong:
- Reboot the laptop in safe mode.: They decide to skip the risky reboot.
- Completely reimage the laptop.: Reimaging is not chosen first.
- Cancel the afternoon meeting.: They do not cancel the meeting.
Correct Answer: Use a loaner laptop for her meeting.
Why this is correct: The technician says he will set her up with a loaner. She says she can log in and still make the meeting. This shows her next step.
Tips: For next action questions, listen to the last lines.
Why the other options are wrong:
- Wait at home for an update.: She does not say she will go home.
- Purchase a new laptop.: Buying a new laptop is never mentioned.
- Reschedule her presentation.: She plans to attend the meeting, not reschedule.
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