Tips: In problem solving questions, the first line often tells you the item.

Why the other options are wrong:

• A portable electric fan: The speakers never mention a fan. The problem is about heating, not cooling.
• A household humidifier: A humidifier adds moisture, but they only talk about heat and safety.
• An electric kettle: An electric kettle is for boiling water. No one mentions water or boiling.

Correct Answer: The man cannot provide proof of purchase.

Why this is correct: The man says he paid cash and threw away the receipt. The worker explains returns are tricky without it. This shows there is no proof of purchase.

Tips: Listen carefully when the clerk explains rules or policies.

Why the other options are wrong:

• The product is no longer sold in the store.: They never say the store stopped selling the heater.
• The heater was damaged by misuse.: No one says he misused or damaged it.
• The store has a strict no-return policy.: The store does allow returns, but with limits.

Correct Answer: It smells like it could be dangerous.

Why this is correct: The man says the heater smells like burning. He also says it feels unsafe. This clearly shows a danger concern.

Tips: Safety words often explain the main concern.

Why the other options are wrong:

• It makes too much noise at night.: There is no mention of noise at night.
• It does not heat the room evenly.: He never talks about uneven heat.
• It uses more electricity than expected.: Electricity use is not discussed.

Correct Answer: The serial number does not exactly match.

Why this is correct: The worker explains the recall is for a similar model. She says the serial number is one digit different. That is why it does not apply.

Tips: Details like numbers often explain why something does not apply.

Why the other options are wrong:

• The recall has already expired.: They do not say the recall expired.
• The heater was bought in a different province.: The place of purchase is not the issue.
• The notice only applies to online purchases.: Online purchases are never mentioned.

Correct Answer: Store credit at the lowest sale price.

Why this is correct: The worker explains the normal rule without a receipt. She clearly says it would be store credit at the lowest sale price.

Tips: Standard policy answers often include words like normally or usually.

Why the other options are wrong:

• A full refund to the original payment method.: They never offer a full refund to cash.
• An exchange for the same model only.: An exchange only is not stated.
• A repair handled by the manufacturer.: No repair option is discussed.

Correct Answer: There is a potential safety issue.

Why this is correct: The worker agrees to ask her manager because of safety. She directly connects her action to the safety concern.

Tips: When someone changes the rule, listen for the reason why.

Why the other options are wrong:

• The customer becomes upset and complains.: The customer stays calm and polite.
• The heater is still under extended warranty.: No extended warranty is mentioned.
• The return value is very high.: They do not talk about a high price.

Correct Answer: Store credit at the current price on a gift card.

Why this is correct: The worker explains the manager approved store credit. She clearly says it is at the current price on a Canadian Tire gift card.

Tips: Final answers often come after waiting or manager approval.

Why the other options are wrong:

• A cash refund after inspection.: They never offer cash back.
• An exchange for a different heater model.: They do not exchange it for another heater.
• A discount on a future purchase only.: The credit is not just a discount.

Correct Answer: Shop for a different type of heater in-store.

Why this is correct: The man says he will look at oil-filled radiators. This shows he plans to shop for a different heater in the store.

Tips: For prediction questions, listen to the last actions mentioned.

Why the other options are wrong:

• Leave the store without buying anything.: He plans to keep shopping, not leave.
• Order a heater online from another retailer.: He does not mention online shopping.
• Wait for a recall confirmation email.: There is no email or recall waiting plan.