Tips: For problem questions, focus on the exact problem words the speaker uses.

Why the other options are wrong:

• A broken office elevator: The speakers never talk about an elevator. There is no mention of moving between floors by elevator.
• Office lights that will not turn on: They do not mention lights at all. The problem is about air, not electricity for lights.
• A leaking washroom sink: There is no talk about a sink or water. The issue is only with air conditioning.

Correct Answer: Other workers on her floor.

Why this is correct: Speaker A says she asked her neighbours. She says they feel it too. This means other workers on her floor are affected.

Tips: Listen carefully to who is included when the speaker explains the problem.

Why the other options are wrong:

• Only the woman.: She clearly says her neighbours feel it too. So it is not only her.
• Visitors to the building.: Visitors are never mentioned in the conversation.
• People on other floors.: She talks about her floor, not other floors in the building.

Correct Answer: Solve a cooling problem in the office.

Why this is correct: He asks about the warm, stuffy office and offers to check the building that day. His response shows that he intends to address the cooling problem.

Tips: Ask yourself what the speaker is trying to achieve overall.

Why the other options are wrong:

• Explain building safety rules.: He asks about the air-conditioning problem, not safety rules.
• Schedule a future renovation.: The caller reports a current cooling failure rather than renovation plans.
• Report an issue to head office.: He offers to check it himself rather than describing a report to head office.

Correct Answer: There is a meeting later today.

Why this is correct: The woman says they have a meeting this afternoon. This explains why she wants the problem fixed soon.

Tips: When you hear a reason, connect it to time or urgency.

Why the other options are wrong:

• Clients are visiting the office.: She does not mention clients visiting.
• The office is closing early.: There is no talk about closing the office early.
• New equipment is arriving.: New equipment is never discussed.

Correct Answer: The main air conditioning unit.

Why this is correct: The man clearly says he can check the main unit first. This shows what he plans to check before anything else.

Tips: Order words like first often point to the correct answer.

Why the other options are wrong:

• The office thermostat.: He never mentions a thermostat.
• The electrical panel.: There is no talk about an electrical panel.
• The windows on the floor.: Windows are not mentioned as part of the problem.

Correct Answer: An outside company will be called.

Why this is correct: The man explains that if the problem is bigger, he may call an outside repair company. This describes what might happen if it is serious.

Tips: For possibility questions, listen for maybe or if.

Why the other options are wrong:

• The office will close for the day.: He never says the office will close.
• Employees will move floors.: There is no mention of moving employees.
• The meeting will be cancelled.: The meeting being cancelled is not discussed.

Correct Answer: Relieved.

Why this is correct: When the man says it is a dirty filter, the woman says that is a relief. This directly shows how she feels.

Tips: Sometimes the speaker names the feeling directly.

Why the other options are wrong:

• Angry.: She does not sound angry. Her words are positive.
• Confused.: She understands the cause, so she is not confused.
• Uninterested.: She clearly cares about the problem, so she is not uninterested.

Correct Answer: Replace the filter.

Why this is correct: The man says he will change it now. This means he will replace the filter next.

Tips: The next action is often stated very clearly at the end.

Why the other options are wrong:

• Call the repair company.: He says he does not need an outside company now.
• Leave the building.: He does not say he will leave the building.
• Send an email report.: He never mentions writing an email report.