Tips: For main purpose questions, focus on the first few lines.

Why the other options are wrong:

• Apply for a new passport.: The transcript never mentions a passport. The man talks only about his driver's licence.
• Register a new vehicle.: There is no talk about a vehicle or registration. The problem is about licence renewal.
• Replace a lost health card.: He mentions a health card only as ID to bring. He does not say it is lost.

Correct Answer: He recently changed his address.

Why this is correct: The man says he recently moved. The clerk explains this change can affect online renewal.

Tips: Match the reason to what the speaker worries about.

Why the other options are wrong:

• He has already missed the expiry date.: He says the licence expires next week, not that it already expired.
• He no longer has a full G licence.: He clearly says he has a full G licence.
• He failed a vision test previously.: No past vision test failure is mentioned.

Correct Answer: She explains that not all cases are eligible online.

Why this is correct: The clerk says online renewal is available but not everyone qualifies. She adds that an address change can affect which option works best.

Tips: Focus on the response, not the question.

Why the other options are wrong:

• She advises him to stop driving immediately.: She discusses renewal eligibility rather than instructing him to stop driving.
• She guarantees same-day delivery of the card.: She explains eligibility limits, not a promise of same-day card delivery.
• She suggests waiting until after expiry.: She responds to his approaching expiry by explaining renewal options, not recommending a delay until after expiry.

Correct Answer: Taking a new photo and vision test.

Why this is correct: The clerk explains what happens if the system flags his file. She says he might need a new photo and vision test.

Tips: Listen carefully after phrases like what happens then.

Why the other options are wrong:

• Paying the fee in cash only.: The fee is payable by card, not cash only.
• Completing a written knowledge test.: There is no mention of a written test.
• Providing proof of insurance.: Proof of insurance is never discussed.

Correct Answer: Walk-ins may not be available downtown.

Why this is correct: The clerk says some centres allow walk-ins. She adds that appointments are strongly recommended, especially downtown.

Tips: Advice questions often include words like should or recommend.

Why the other options are wrong:

• Appointments are cheaper than walk-ins.: She does not mention cost differences.
• Appointments waive the vision test.: Appointments do not remove the vision test.
• Online booking is no longer allowed.: Online booking is still allowed.

Correct Answer: A temporary licence is issued at the centre.

Why this is correct: The clerk answers his driving worry directly. She says he will get a temporary licence on the spot.

Tips: For reassurance questions, listen for clear yes or no answers.

Why the other options are wrong:

• The old licence remains valid indefinitely.: She does not say the old licence stays valid.
• Police are lenient about expired licences.: Police behavior is never mentioned.
• The new card arrives the same week.: The new card takes weeks, not days.

Correct Answer: Book an in-person appointment.

Why this is correct: The man says booking an appointment sounds safer. The clerk agrees and books it.

Tips: Decisions usually come near the end.

Why the other options are wrong:

• Renew online and wait for instructions.: He does not choose online renewal.
• Delay renewal until after moving again.: There is no plan to delay renewal.
• Cancel the renewal altogether.: He does not cancel the process.

Correct Answer: The permanent licence will arrive by mail.

Why this is correct: The clerk explains how the new card is delivered. She says it comes by mail in four to six weeks.

Tips: Future outcome questions focus on will statements.

Why the other options are wrong:

• He will receive the card by email only.: Email delivery is not mentioned.
• He must return for another test next week.: No return visit is required.
• His licence will expire immediately.: The licence does not expire immediately.