Tips: For destination questions, focus on the speaker's goal, not problem locations.

Why the other options are wrong:

• Downtown Vancouver waterfront: She never mentions downtown or the waterfront. The transcript only talks about Metrotown and other SkyTrain lines.
• Brentwood Town Centre: Brentwood is mentioned as the problem area, not her destination. She does not say she is going there.
• Simon Fraser University campus: She does not talk about Simon Fraser University. There is no mention of a campus.

Correct Answer: A signal problem near a station.

Why this is correct: The supervisor explains the cause of the delay. He says it is a signal issue near Brentwood. This directly matches a signal problem near a station.

Tips: When asked about causes, listen for explanations from staff or officials.

Why the other options are wrong:

• A planned track upgrade.: There is no mention of planned work or upgrades. The problem is unexpected.
• A power outage across the system.: The speaker never says the power is out. He clearly says it is a signal issue.
• Heavy passenger congestion.: Crowds are not discussed at all. The issue is technical, not passengers.

Correct Answer: Uncertain and concerned.

Why this is correct: At the start, she says she is confused about the delays. She also worries about getting to work on time. This shows uncertainty and concern.

Tips: For feeling questions, listen to both words and tone.

Why the other options are wrong:

• Angry and demanding.: She is polite and calm. She never sounds angry or demanding.
• Relaxed and unconcerned.: She does not sound relaxed. She says she is confused and worried.
• Confident it will resolve quickly.: She does not say it will end quickly. She is unsure about the delay.

Correct Answer: Boarding a shuttle bus to another SkyTrain line.

Why this is correct: The supervisor gives her options. He says she can wait or take a shuttle bus. He explains the shuttle connects to another SkyTrain line.

Tips: When you hear options, one is often the correct answer.

Why the other options are wrong:

• Taking a local bus all the way to Metrotown.: He does not suggest a local bus all the way to Metrotown. He only mentions a shuttle bus.
• Using a ride-share service.: Ride-share services are never mentioned. The focus is public transit.
• Walking to the next station.: Walking to the next station is not suggested at any time.

Correct Answer: She is unsure about payment.

Why this is correct: She says the shuttle sounds faster but worries about her Compass Card. This shows she is unsure if she can pay or use it. The supervisor then explains there is no extra charge.

Tips: If a speaker hesitates, listen for the reason right after.

Why the other options are wrong:

• She thinks it will take longer.: She actually says the shuttle sounds faster. Time is not her worry here.
• She does not know where it stops.: She already asked where it goes earlier. Her hesitation is about the card.
• She prefers to stay on the train.: She does not say she prefers the train. She considers the shuttle.

Correct Answer: Around thirty minutes.

Why this is correct: The supervisor gives an estimate for the delay. He says it could last another thirty minutes. This directly answers the question.

Tips: Write down numbers as you listen to avoid mixing them up.

Why the other options are wrong:

• About ten minutes.: Ten minutes is mentioned for bus frequency, not the delay.
• Less than fifteen minutes.: He does not say fifteen minutes or less. He says thirty minutes.
• Nearly an hour.: An hour is never mentioned. The delay is shorter.

Correct Answer: She decides to take the shuttle bus.

Why this is correct: At the end, she clearly makes her choice. She says the shuttle bus makes more sense. The supervisor agrees with her decision.

Tips: End decisions are often clearly stated in the last section.

Why the other options are wrong:

• She waits for train service to resume.: She does not say she will wait. She chooses the shuttle.
• She cancels her trip to work.: She still plans to go to work. She does not cancel.
• She asks for a taxi recommendation.: She never asks about a taxi. Only the shuttle is discussed.

Correct Answer: Go outside to catch the shuttle bus.

Why this is correct: She asks how often the buses run and where they are. He says they are just outside the station. She then says she will head there now.

Tips: For next step questions, listen to the last action stated.

Why the other options are wrong:

• Contact her workplace to reschedule.: She does not mention calling her workplace. She focuses on leaving.
• Look for a different SkyTrain platform.: She does not look for another platform. She follows the shuttle plan.
• Wait for another announcement.: She does not wait for announcements. She takes action.