Tips: First, identify the place being discussed before choosing an answer.

Why the other options are wrong:

• Snow being cleared from a flat roof: The speakers never talk about a roof. They only mention a driveway.
• Snow removal in a public parking lot: They do not talk about a parking lot. The problem is at her home.
• Snow shovelling on a downtown sidewalk: There is no mention of a sidewalk or downtown area.

Correct Answer: The crew focused on main roads first.

Why this is correct: The man explains they started with main roads after heavy snow. That is why her driveway was late.

Tips: Listen for the speaker explaining why something happened.

Why the other options are wrong:

• Her address was missing from the list.: He never says her address was missing. He explains the order of work.
• The equipment broke down overnight.: There is no mention of broken equipment.
• She had not paid for the service yet.: Payment is never discussed as a problem.

Correct Answer: Describe how their schedule works.

Why this is correct: The man says he will explain how their routes work. He then talks about schedules and times.

Tips: Ask yourself what the speaker is trying to do overall.

Why the other options are wrong:

• Defend his company from a complaint.: He stays calm and explains, not defending against a complaint.
• Sell a long-term contract.: He is not selling a long-term contract.
• Explain city snow removal bylaws.: He does not talk about city laws.

Correct Answer: It happens after she needs to leave.

Why this is correct: She says the regular time is too late for her work start. She needs to leave before the clearing happens.

Tips: Focus on the problem the speaker clearly states.

Why the other options are wrong:

• It is too expensive for her budget.: She never complains about cost here.
• It only runs on certain weekdays.: Weekdays are not mentioned.
• It depends on her neighbour’s plan.: She mentions her neighbour later, not as the main problem.

Correct Answer: Earlier clearing for an extra fee.

Why this is correct: The man says priority service costs extra. He explains it gives earlier morning clearing.

Tips: Link the service name with its benefit.

Why the other options are wrong:

• Free clearing during extreme storms.: He says extreme storms are not guaranteed.
• A fixed clearing time every day.: He says most days, not a fixed time.
• Automatic sidewalk shovelling.: Sidewalks are never mentioned.

Correct Answer: It could change how the job is scheduled.

Why this is correct: The man says sharing makes it one larger job. That can affect how it is treated.

Tips: Listen carefully after a what if question.

Why the other options are wrong:

• It would cancel the priority option.: He never says priority would be cancelled.
• It would reduce the monthly cost.: There is no mention of a lower cost.
• It would delay clearing even more.: He does not say it will cause more delay.

Correct Answer: Speak with her neighbour.

Why this is correct: She says she will talk to her neighbour tonight. That is her next step.

Tips: The answer is often clearly stated near the end.

Why the other options are wrong:

• Call the city to complain.: She does not mention calling the city.
• Switch to a different contractor.: She does not talk about changing companies.
• Clear the driveway herself.: She never says she will do it herself.

Correct Answer: He expects she will likely choose priority.

Why this is correct: He pencils her in because she sounds interested in priority. She plans to confirm after talking to her neighbour.

Tips: Think about why someone would agree before final confirmation.

Why the other options are wrong:

• He wants payment right away.: He does not ask for payment.
• He needs to fill an empty time slot.: He does not mention empty slots.
• He has already cleared the driveway.: The driveway is not cleared yet.