Tips: Focus on the caller's first clear request.

Why the other options are wrong:

• Checking in at a walk-in clinic: She never talks about a clinic visit. The call is to a pharmacy, not a walk-in clinic.
• Talking to a doctor in an office: She is not speaking to a doctor. She is talking to a pharmacy worker.
• Buying vitamins at a store: She does not mention buying vitamins. She talks only about a prescription.

Correct Answer: At a Shoppers Drug Mart in Halifax.

Why this is correct: She directly names the pharmacy in Halifax. She says it is at a Shoppers Drug Mart downtown.

Tips: Write down names of places as you listen.

Why the other options are wrong:

• At a clinic in Truro.: She just moved to Truro. She does not say the prescription is filled there.
• At a hospital pharmacy.: There is no mention of a hospital pharmacy.
• At a doctor’s office.: She never says the prescription is at a doctor's office.

Correct Answer: The prescription is ongoing.

Why this is correct: The technician asks if it is a regular medication. The woman says she takes it every day.

Tips: Connect follow-up questions to the reason given.

Why the other options are wrong:

• The medicine is very common.: They do not say the medicine is common.
• The woman lives nearby.: Living nearby is never mentioned as a reason.
• The doctor already approved it.: The doctor's approval is not discussed here.

Correct Answer: She has refills remaining.

Why this is correct: The technician asks about refills. She says her doctor gave her two refills, which helps.

Tips: Listen carefully after words like that helps.

Why the other options are wrong:

• She recently saw her doctor.: She does not say she saw her doctor recently.
• She paid in advance.: Payment is not mentioned at all.
• She brought the old bottle.: She does not talk about bringing a bottle.

Correct Answer: One business day.

Why this is correct: She asks how long the transfer will take. The technician says it is usually one business day.

Tips: Numbers and time details are often tested.

Why the other options are wrong:

• A few hours.: A few hours is never said.
• Three business days.: Three business days is not mentioned.
• One full week.: One full week is not stated.

Correct Answer: Nothing at the moment.

Why this is correct: She asks if she needs to come in or sign anything. The technician says not right now.

Tips: Negative answers are easy to miss.

Why the other options are wrong:

• Visit the pharmacy in person.: He clearly says she does not need to come in.
• Call her doctor.: Calling her doctor is not required now.
• Fill out a form online.: There is no online form mentioned.

Correct Answer: The pharmacy will text her.

Why this is correct: The technician explains how she will be notified. He says they will text her when it is ready.

Tips: Listen for who will contact whom.

Why the other options are wrong:

• The doctor will call her.: The doctor is not the one calling her.
• She will check the website.: No website checking is mentioned.
• She must visit the store.: She does not need to visit to know.

Correct Answer: Contact the Halifax pharmacy.

Why this is correct: The technician says they can contact the Halifax pharmacy today. At the end, he says they will get started right away.

Tips: The last lines often show the next action.

Why the other options are wrong:

• Wait for the woman to call back.: He does not plan to wait for her call.
• Cancel the old prescription.: Canceling the old prescription is not mentioned.
• Ask for payment details.: Payment details are never discussed.