Tips: Focus on past actions the speaker clearly states.

Why the other options are wrong:

• Visiting a Service Canada office: She never says she visited an office. She only talks about applying online.
• Talking to her former manager at work: She says her employer would send the ROE. She does not say she talked to her manager.
• Opening a new bank account: There is no mention of opening a bank account in the call.

Correct Answer: A required document has not been received yet.

Why this is correct: The officer says the file is pending. He explains it is because they are missing the Record of Employment.

Tips: Listen carefully after words like because or due to.

Why the other options are wrong:

• She applied using the wrong account.: The officer confirms she used the correct account. He sees her file.
• Her layoff does not qualify for EI.: The officer never says her layoff does not qualify.
• Her personal details were entered incorrectly.: There is no mention of incorrect personal details.

Correct Answer: Her Record of Employment.

Why this is correct: The officer clearly names the missing document. He says they are missing the Record of Employment.

Tips: Write down document names you hear.

Why the other options are wrong:

• A copy of her employment contract.: An employment contract is never mentioned.
• Her most recent pay stub.: Pay stubs are discussed later, but they are not the missing document.
• Proof of her home address.: Proof of address is never discussed.

Correct Answer: Up to 28 days.

Why this is correct: The officer states the normal processing time. He says it can take up to 28 days.

Tips: Be careful with numbers. One word can change meaning.

Why the other options are wrong:

• About one week.: One week is never mentioned.
• Exactly two weeks.: Two weeks is not given as the processing time.
• More than two months.: More than two months is not mentioned.

Correct Answer: To help speed up the review of her claim.

Why this is correct: The officer explains pay stubs can help review the claim sooner. He says they do not replace the ROE.

Tips: Listen for explanations after suggestions.

Why the other options are wrong:

• To replace the ROE permanently.: He clearly says it does not replace the ROE.
• To confirm her bank information.: Bank information is never discussed.
• To calculate her rent support.: Rent support is not mentioned.

Correct Answer: Upload her final pay stubs.

Why this is correct: The woman says she still has her final pay stubs. She says she can upload them today.

Tips: Focus on what the speaker says they will do next.

Why the other options are wrong:

• Visit her employer in person.: She does not plan to visit her employer.
• Call Service Canada again.: She is told to wait before calling again.
• Wait for a letter in the mail.: There is no mention of waiting for a letter.

Correct Answer: Check her account and wait until next Friday.

Why this is correct: The officer advises her to check her account first. He tells her to call only if there is no update by Friday next week.

Tips: Follow the order of instructions carefully.

Why the other options are wrong:

• Apply for a different benefit.: Applying for another benefit is never suggested.
• Go to a Service Canada office immediately.: She is not told to go to an office.
• Cancel her EI application.: Canceling the application is not discussed.

Correct Answer: They agree to provide missing information and wait for an update.

Why this is correct: They decide to upload pay stubs and remind the employer. Then they agree to wait and check the account for updates.

Tips: Think about the final outcome of the conversation.

Why the other options are wrong:

• They decide to start a new claim from the beginning.: They do not start a new claim.
• They conclude the application cannot be approved.: The officer never says it cannot be approved.
• They schedule an in-person interview.: No in-person interview is planned.