Tips: For problem questions, focus on the first clear description of the issue.

Why the other options are wrong:

• A small tree in the front yard: The speakers never mention a small tree or a front yard. They only talk about one big fir tree.
• A fallen tree blocking a driveway: No one says the tree has fallen or is blocking a driveway. The tree is still standing and leaning.
• A tree in a public park: The tree is on the woman's property, not in a public park. They talk about her fence and house.

Correct Answer: Recent storms made the tree lean more.

Why this is correct: Speaker A says the tree started tilting more after last week's windstorm. This shows the recent storm made the problem worse.

Tips: Listen for reasons introduced with after or because.

Why the other options are wrong:

• The city sent her a warning letter.: The city never sent a warning letter. Permits are mentioned later, not warnings.
• Her neighbour complained about the tree.: The neighbour is never mentioned. The worry comes from weather damage.
• The tree is blocking sunlight.: Sunlight is never discussed. The issue is safety and leaning.

Correct Answer: To explain the situation and possible next steps.

Why this is correct: Speaker B says they should talk about options and city rules. This shows he wants to explain and plan next steps.

Tips: When asked about goals, listen for planning or explaining words.

Why the other options are wrong:

• To book the removal immediately.: He does not book removal yet. He says they need to talk first.
• To refuse the job for safety reasons.: He never refuses the job. He continues offering help.
• To complain about city regulations.: He does not complain. He calmly explains the rules.

Correct Answer: Waiting for a city permit.

Why this is correct: Speaker B explains that Langley often needs a permit for large trees. He says this can add a week or two.

Tips: Delays often come from rules, not personal choices.

Why the other options are wrong:

• Bad weather in Langley.: Bad weather is not mentioned as a delay.
• A shortage of workers.: Worker shortages are never discussed.
• Problems with nearby power lines.: Power lines are never mentioned.

Correct Answer: It is a cheaper, temporary solution.

Why this is correct: Speaker B says trimming lowers risk but does not fix the root problem. He also says removal costs more, so trimming is cheaper and temporary.

Tips: Options are often compared by cost and safety.

Why the other options are wrong:

• It is required by the city first.: The city does not require trimming first. It is only an option.
• It completely fixes the root problem.: He clearly says trimming does not fix the root problem.
• It avoids any permit process.: Trimming is offered to reduce weight and risk, not as a way to avoid the permit process.

Correct Answer: Long-term safety.

Why this is correct: Her concern is the danger from a tree leaning toward her house. When trimming is suggested, she asks whether it would really make the tree safe. The arborist explains that removal is safer in the long term. These details support safety as her main concern, although she has not yet stated her final decision.

Tips: For an inference question, connect her earlier concern with the question she asks now. Do not rely on a decision stated in a later part.

Why the other options are wrong:

• Saving money on the project.: She asks whether trimming would be safe rather than asking for the cheapest option.
• Finishing the work quickly.: She wants action quickly, but the earlier danger to her house and her safety question explain that urgency. Speed alone does not address the risk.
• Keeping the tree if possible.: She initially asks to cut the tree down, so keeping it is not her main aim.

Correct Answer: To remove the tree completely.

Why this is correct: Speaker B recommends full removal and Speaker A agrees. She says she wants to deal with it properly now.

Tips: Final decisions come after reasons and costs.

Why the other options are wrong:

• To trim the tree this year.: They decide against trimming because it is not safe long term.
• To wait until next winter.: They do not wait. They choose to act now.
• To ask the neighbour to share the cost.: The neighbour is never mentioned for cost sharing.

Correct Answer: Send permit paperwork and schedule the work.

Why this is correct: Speaker B says he will send the paperwork and book a date. This shows his next steps clearly.

Tips: The last lines often show the next action.

Why the other options are wrong:

• Call the city to cancel the job.: He does not cancel the job. He moves forward.
• Start cutting the tree immediately.: He does not start cutting right away because of permits.
• Ask for a lower price from his company.: He does not talk about changing the price.