Tips: Listen carefully to the first problem the speaker explains.

Why the other options are wrong:

• A bag of ground coffee: The transcript never mentions ground coffee. The speaker only talks about pods.
• A box of tea bags: Tea bags are not mentioned anywhere in the conversation.
• A coffee maker machine: There is no talk about buying a machine. They only discuss a small item with a price.

Correct Answer: Atlantic Superstore.

Why this is correct: The man clearly names the store he wants to match. He says it is Atlantic Superstore on Quinpool Road.

Tips: Write down store names when you hear them.

Why the other options are wrong:

• Canadian Tire.: Canadian Tire is not named in the transcript.
• Shoppers Drug Mart.: Shoppers Drug Mart is never mentioned.
• Costco.: Costco does not appear in the conversation.

Correct Answer: She asks to verify the advertisement.

Why this is correct: The employee does not approve right away. She asks to see the ad and checks if it is current.

Tips: Focus on the first response, not the final decision.

Why the other options are wrong:

• She immediately approves the match.: She does not approve the match at this point.
• She explains the policy in detail.: She does not explain the policy yet.
• She tells him to come back later.: She does not tell him to come back later.

Correct Answer: The package sizes do not match.

Why this is correct: The employee explains the sale is for a smaller box. The store item has more pods, so the sizes are different.

Tips: When you hear numbers, check how they compare.

Why the other options are wrong:

• The brand names are different.: Both items are the same brand and line.
• The sale has already ended.: The sale is still current, not ended.
• The item is out of stock.: The item is available and being scanned.

Correct Answer: The per-unit cost is lower.

Why this is correct: The man argues using price per pod. He says the cost for each pod is still cheaper.

Tips: Listen for why the speaker thinks he is right.

Why the other options are wrong:

• He has a Scene+ card.: He mentions points later, not as a reason.
• The shelf tag was unclear.: The shelf tag is clear at $9.49.
• He bought the item before.: He does not talk about buying it before.

Correct Answer: What the employee’s other option is.

Why this is correct: After the employee says she might have another option, the man asks, “Okay, what are you thinking?” He is asking what that other option is.

Tips: Use the question at the end of this part, before the alternative is explained.

Why the other options are wrong:

• Whether a manager can approve the match.: He asks what the other option is, not whether a manager can approve the match.
• How to get a refund for the item.: He does not ask how to get a refund.
• When the exact size will go on sale.: He does not ask when the exact size will go on sale.

Correct Answer: The Scene+ points adjustment.

Why this is correct: The man agrees to take the points. He says the points are fine and he shops there often.

Tips: Wait for the speaker to confirm the choice.

Why the other options are wrong:

• A full price match.: He does not get a full match.
• A refund and exchange.: There is no refund or exchange.
• A rain cheque only.: A rain cheque is offered but not chosen.

Correct Answer: Add the points and note the receipt.

Why this is correct: The employee clearly says what she will do next. She will add points and write it on the receipt.

Tips: Listen to the last lines for next actions.

Why the other options are wrong:

• Remove the item from the purchase.: She does not remove the item.
• Ask him to return with the flyer.: She already saw the ad on his phone.
• Escalate the issue to management.: She does not mention a manager.