Tips: Focus on the main problem at the start of the call.

Why the other options are wrong:

• A fallen tree blocking a road: The transcript never mentions a fallen tree. The problem is about road damage, not blocked roads.
• A broken traffic light at an intersection: There is no talk about traffic lights. The issue is with the road surface.
• An icy sidewalk near a bus stop: The speaker does not mention ice or a sidewalk. She talks about a pothole in the road.

Correct Answer: To assess how serious the situation might be.

Why this is correct: The man asks about vehicle damage to understand the risk level. Damage shows the pothole is dangerous and urgent.

Tips: Think about the reason behind each question the speaker asks.

Why the other options are wrong:

• To decide who is responsible for repairs.: He does not talk about responsibility for repairs. He only asks for information.
• To determine if police should be notified.: There is no mention of police at any time.
• To estimate the cost of fixing the road.: He does not discuss repair costs. He focuses on safety.

Correct Answer: It is near a school crosswalk.

Why this is correct: The woman clearly says the pothole is near a school crosswalk. She repeats this safety detail later.

Tips: Location details often appear early and are repeated.

Why the other options are wrong:

• It is beside a construction site.: Construction sites are not mentioned near the pothole.
• It is at the city limits.: The city limits are never discussed.
• It is next to a bus terminal.: There is no bus terminal in the description.

Correct Answer: The system kept timing out.

Why this is correct: She explains the online form did not work because it timed out. That is why she called instead.

Tips: Listen carefully for reasons explained with because or so.

Why the other options are wrong:

• The form asked for unclear information.: She does not mention confusing questions on the form.
• The website was only in French.: Language problems are never mentioned.
• She could not upload photos.: She does not talk about uploading photos.

Correct Answer: Construction season makes crews busy.

Why this is correct: She says she worries it will be ignored because construction season is busy. This shows her concern about delays.

Tips: Delay reasons are often explained clearly in one sentence.

Why the other options are wrong:

• She plans to sell her house soon.: She never talks about selling her house.
• Winter weather is approaching.: Winter weather is not mentioned.
• The councillor will be on vacation.: The councillor's schedule is not discussed.

Correct Answer: Check if the issue is already listed.

Why this is correct: The man says he will check the maintenance list. This is the next action he plans.

Tips: Future plans are often signaled with will or going to.

Why the other options are wrong:

• Send a repair crew immediately.: He clearly says he cannot promise immediate repair.
• Ask the school to block the road.: He does not mention blocking the road.
• Call the neighbour directly.: He does not say he will contact the neighbour.

Correct Answer: Submitting a vehicle damage report.

Why this is correct: The man explains that documented vehicle damage raises urgency. He suggests filing a damage report.

Tips: Urgency is often linked to proof or documents.

Why the other options are wrong:

• Calling Public Works every day.: Calling every day is never suggested.
• Posting about it on social media.: Social media is not mentioned.
• Requesting media coverage.: There is no talk about the media.

Correct Answer: An inspection should happen within days.

Why this is correct: The man says an immediate repair is not promised. He explains it should be inspected within a few days.

Tips: Do not confuse inspection with repair.

Why the other options are wrong:

• The pothole will be fixed the same day.: Same day repair is clearly not promised.
• The road will be closed indefinitely.: Road closure is never mentioned.
• The city will deny responsibility.: The city does not deny responsibility.