Tips: Two choices are made in this plan. Check what kind of review the speaker wants and how the programme comes back.

Why the other options are wrong:

• A small review session, then a relaunch with the skates borrowed earlier.: The speaker's equipment change is to reserve skates by size when families register. Borrowing earlier is not part of the plan.
• A fully public meeting, then a smaller relaunch with supervisors found first.: A fully public meeting is what the second group wants. The speaker prefers a small session with a clear structure.
• A quiet fix to the schedule, then a fresh start next winter without a review.: This is what the board members who want silence suggest. The speaker says silence leaves people guessing.

Correct Answer: They fear a public review could make it harder to find volunteers next time.

Why this is correct: These board members say volunteers already feel discouraged. They think a public review might make future recruitment harder.

Tips: Several worries about a review come up in this talk. Match each worry to the people who raise it.

Why the other options are wrong:

• They fear a public review could leave volunteers unsure why their work was cut short.: This is the speaker's point against silence, not a fear about a review. Silence is what leaves people guessing.
• They fear a public review could turn a planning problem into a search for blame.: The worry about blame is the speaker's, about open meetings. It is not the board members' reason.
• They fear a public review could make residents expect a meeting about every mistake.: A meeting about every mistake is what the second group wants. The silence group does not mention it.

Correct Answer: That many volunteers were lost between showing interest and finishing preparation.

Why this is correct: Twenty-four volunteers showed interest, fourteen came to orientation, and only seven finished the supervision practice. The figures point to the drop during preparation.

Tips: Follow the figures in order and notice where people drop out.

Why the other options are wrong:

• That many volunteers were lost between finishing training and the first rink night.: The figures stop at supervision practice. They say nothing about rink nights after training.
• That most volunteers were lost at the last step, during supervision practice.: Ten people were already lost before orientation. The drop runs from interest all the way through preparation.
• That many volunteers were lost because people did not care about the programme.: The figures are used instead of a vague claim that nobody cared. They point to a real drop during preparation.

Correct Answer: Approving of its honesty, but worried the loudest voices will take over.

Why this is correct: The speaker agrees a review needs candour, which means honesty. But the speaker warns that an open microphone can reward the loudest speaker.

Tips: Listen for what the speaker likes about the idea and what the speaker fears about it.

Why the other options are wrong:

• Approving of its honesty, but worried it will hurt future recruitment.: Worry about recruitment belongs to the board members who want silence. The speaker's worry about open meetings is different.
• Uneasy about it, since staying quiet would protect volunteers' goodwill.: The speaker calls the silence instinct understandable but does not choose it. Silence can leave people guessing.
• Approving of its honesty, but worried it will tire out the volunteers.: Tiring out volunteers comes up only later, about staffing a relaunch. It is not the speaker's concern about the meeting.

Correct Answer: The early turnout, which may show families valued the service.

Why this is correct: The speaker says the early turnout may show families valued the service. The idea could be good even though the delivery failed.

Tips: Ask what evidence the speaker uses, and exactly what the speaker says it shows.

Why the other options are wrong:

• The early turnout, which may show families would pay for the service.: The programme was free. The speaker says families valued it, not that they would pay for it.
• The volunteer sign-ups, which may show volunteers valued the service.: The speaker talks about families and early turnout. The volunteer figures are used for a different point.
• Past failures that proved useful, which may show failure always teaches.: The speaker says seeing failure as automatically useful is a mistake. No past failures are given.

Correct Answer: Pause the programme instead of leaning on that small group again.

Why this is correct: The speaker says that if the changes still do not bring reliable staffing, the association should pause. It should not exhaust the same volunteers.

Tips: Think about what the speaker says should happen if the new plan still has the same problem.

Why the other options are wrong:

• Cut to one evening a week so that small group can manage it.: Fewer evenings is already one of the changes. The speaker says that if staffing is still not reliable, the association should pause.
• Keep it going, but stop advertising until more supervisors join.: Securing supervisors before advertising is part of the relaunch itself. Here the changes have already been tried and staffing is still not reliable.
• Keep it going, since protecting the programme matters most.: The speaker says the goal is not to protect the programme at any cost.