Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Jenny Park
Date: April 22
Subject: Order for three upstairs windows
Hello,
I picked up your flyer last weekend. Our upstairs guest room faces a busy street, so it needs daylight but no view in from outside. After comparing your choices, I would like to order 2. for all three windows in that room. They suit our taste too, since we want a plain look. At 3., they also cost less than the blinds or the drapes we looked at.
My husband preferred 4., because they last longer than anything else on your flyer. Sadly, that room would only get light when the street could see in. I have already measured each window myself, and my brother will put them up.
My sister arrives on May 3, so I am glad my choice is ready in 5.. Please send me the total and tell me when I can pick them up.
Thank you,
Jenny Park
Using the drop-down menu (▾), choose the best option.
To clean her new window coverings, Jenny should 7.
After the store replies, Jenny will most likely 8.
AI explanationShows the answer. Tap to open.
Correct Answer: orders@brighthome.ca
Why this is correct: Jenny wants to order panels. She measured the windows herself, and her brother will put them up. So she writes to the main store email for orders.
Tips: When the To line is empty, find out why the person is writing. Then match that reason to a contact.
Why the other options are wrong:
- measure@brighthome.ca: This address is for a free measuring visit. Jenny says she has already measured each window herself.
- install@brighthome.ca: This address is for booking an installer. Jenny's brother will put the panels up for her.
- care@brighthome.ca: This address is for returns and repairs. Jenny is buying something new, not returning anything.
Correct Answer: Frosted Vinyl Panels
Why this is correct: Jenny needs daylight but no view in from the street. Only the Frosted Vinyl Panels let in daylight and block the view from outside.
Tips: When a writer gives two needs, choose the only row that meets both of them.
Why the other options are wrong:
- Cotton Drapes: Cotton Drapes block most daylight, so the room would be dark. Jenny needs daylight.
- Aluminum Blinds: With Aluminum Blinds, the street can see in when the slats are open. Jenny wants no view in.
- Printed Paper Shades: Printed Paper Shades have leaf and flower prints, and shapes show through at night. Jenny wants a plain look.
Correct Answer: $150 per window
Why this is correct: The panels cost $150 per window. This is less than the drapes at $180 and the blinds at $240.
Tips: Check which item the word they points to. Then read the price on that card only.
Why the other options are wrong:
- $90 per window: $90 per window is the price of the Printed Paper Shades, not the panels Jenny is ordering.
- $240 per window: $240 per window is the price of the Aluminum Blinds. Jenny says the panels cost less than the blinds.
- $180 per window: $180 per window is the price of the Cotton Drapes. Jenny says the panels cost less than the drapes.
Correct Answer: Aluminum Blinds
Why this is correct: Her husband liked the covering that lasts the longest. The Aluminum Blinds last about 15 years, more than any other card.
Tips: Words like longer than anything else tell you to compare the same fact on every card.
Why the other options are wrong:
- Printed Paper Shades: Printed Paper Shades last only about 2 years, the shortest time on the flyer.
- Frosted Vinyl Panels: Frosted Vinyl Panels last about 8 years, and they are Jenny's own choice, not her husband's.
- Cotton Drapes: Cotton Drapes last about 10 years, which is less than the 15 years of the blinds.
Correct Answer: 5 days
Why this is correct: Jenny's choice is the Frosted Vinyl Panels. That card says they are ready in 5 days.
Tips: Numbers look alike on every card. Stay on the card of the item the writer chose.
Why the other options are wrong:
- 2 days: Ready in 2 days is the time for the Cotton Drapes, not for the panels.
- 3 days: Ready in 3 days is the time for the Printed Paper Shades, not for the panels.
- 10 days: Ready in 10 days is the time for the Aluminum Blinds, not for the panels.
Correct Answer: order coverings for her guest room
Why this is correct: Jenny says she would like to order panels for three windows. She also asks for the total and a pickup time.
Tips: The main purpose is usually the request, such as I would like to or please send me.
Why the other options are wrong:
- book a free visit to measure windows: Jenny does not need a measuring visit. She has already measured each window herself.
- ask the store to install new blinds: Jenny is not buying blinds, and her brother will put the panels up.
- return a covering she bought earlier: Jenny never mentions an old purchase. She is placing a new order.
Correct Answer: wipe them with a damp cloth
Why this is correct: Jenny does not say how to clean her new coverings. The flyer says to wipe the Frosted Vinyl Panels with a damp cloth.
Tips: If the email does not give a detail, look for it on the card of the item the writer chose.
Why the other options are wrong:
- take them to a dry cleaner: Dry cleaning is for the Cotton Drapes. Jenny is buying the vinyl panels.
- dust them and keep them dry: Dust only, never wet is the rule for the Printed Paper Shades, not the panels.
- brush them with a soft brush: A soft brush is used on the Aluminum Blinds. The panels only need a damp cloth.
Correct Answer: collect her order from the store
Why this is correct: Jenny asks the store to tell her when she can pick her order up. So her next step is to collect it.
Tips: For a next step question, read the last request in the email carefully.
Why the other options are wrong:
- wait at home for a measuring visit: Jenny has measured the windows herself, so she is not waiting for a visit.
- book one of the store's installers: Jenny's brother will put the panels up, so she does not need an installer.
- ask her husband to choose again: Jenny has already decided on the panels. She does not ask her husband to choose again.
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