Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Dan Moreau
Date: May 12
Subject: My home office installation
Hello,
I understand you will install the home office outlet at my apartment this Saturday. My office is in the back bedroom, and a strong signal there matters for my video calls.
I looked at the living room outlet first, but I would have to 2., which I cannot do alone. This outlet suits me better. I know its cable will run down the wall, but that does not bother me at all.
You will text me 3. before arriving, so I will keep my phone close all morning. My desk area will be clear. I have already paid the 4. installation fee online, so nothing should be due on the day.
I am also renting a modem. If that bill ever looks wrong, I will contact 5. at your office.
Could you tell me whether I need to stay home for the whole visit, or only at the start?
Thanks,
Dan
Using the drop-down menu (▾), choose the best option.
Dan did not choose the dining room outlet, most likely because 7.
Dan's attitude toward the visible cable is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Daniel Okafor
Why this is correct: Dan writes to the person installing his home office outlet. The flyer says Daniel Okafor installs that outlet.
Tips: When the To line is blank, find what the email is about. Then find the name linked to it.
Why the other options are wrong:
- Marco Silva: Marco Silva installs the living room outlet, which Dan did not choose.
- Priya Nair: Priya Nair installs the dining room outlet, not the home office outlet.
- Tom Reid: Tom Reid is the person to call to change a visit. Dan is not changing his visit.
Correct Answer: move the sofa away from the wall
Why this is correct: The Living Room Outlet card tells you to move the sofa away from the wall. Dan cannot do that alone.
Tips: The sentence names one outlet. Read only that card for the answer.
Why the other options are wrong:
- clear the space under my desk: Clearing the space under the desk is for the home office outlet.
- wait for a Saturday visit: Only the home office outlet is on Saturdays. The living room outlet is on weekday mornings.
- let the cable run along the baseboard: The cable runs along the baseboard for the dining room outlet.
Correct Answer: 30 minutes
Why this is correct: The note at the bottom says the technician texts you 30 minutes before arriving.
Tips: Times can mean different things. Read the words next to each time.
Why the other options are wrong:
- one hour: One hour is how long the dining room visit takes. It is not about the text.
- two hours: Two hours is how long the living room visit takes.
- three hours: Three hours is how long the home office visit takes, not the text time.
Correct Answer: $150
Why this is correct: Dan chose the home office outlet. Its card ends with $150 per install.
Tips: Match the price to the option the writer chose, not the cheapest one.
Why the other options are wrong:
- $120: $120 is the price for the living room outlet.
- $90: $90 is the price for the dining room outlet.
- $10: $10 a month is the price to rent a modem. It is not an installation fee.
Correct Answer: Grace Liu
Why this is correct: Dan talks about a problem with his bill. The note says billing questions go to Grace Liu.
Tips: Look for the job word in the email, like bill. Then find the person with that job.
Why the other options are wrong:
- Tom Reid: Tom Reid is the person to call to change a visit, not for the bill.
- Marco Silva: Marco Silva is a technician who installs the living room outlet.
- Priya Nair: Priya Nair is a technician who installs the dining room outlet.
Correct Answer: ask whether he must stay home for the whole visit
Why this is correct: Dan ends with one real question. He wants to know if he must stay home for the whole visit.
Tips: A question near the end often shows the main purpose of the email.
Why the other options are wrong:
- change his visit to a weekday morning: Dan is happy with his Saturday visit. He does not ask to change it.
- ask the technician to help move his sofa: Dan chose the home office outlet so he would not need to move the sofa.
- complain that the cable will run down the wall: Dan says the cable does not bother him at all.
Correct Answer: its signal is weaker in back bedrooms
Why this is correct: Dan's office is in the back bedroom. The Dining Room Outlet card says its signal is weaker in back bedrooms.
Tips: Link a fact about the writer to a fact on the card. The reason is where they meet.
Why the other options are wrong:
- he would have to move his sofa: Moving the sofa is for the living room outlet. The dining room has no furniture to move.
- it is installed on Saturdays only: Saturdays only is for the home office outlet. The dining room is on weekday evenings.
- its visit takes about three hours: The dining room visit takes about one hour. Three hours is the home office visit.
Correct Answer: relaxed, because the signal matters more to him
Why this is correct: Dan says the cable does not bother him. He cares most about a strong signal for video calls.
Tips: Look for small phrases like does not bother me. They show how the writer feels.
Why the other options are wrong:
- annoyed, because he wanted it hidden: Dan never asks for a hidden cable, and he is not annoyed.
- worried, because it may not be safe: Dan never mentions safety or any danger from the cable.
- unsure, because he has not seen the flyer: Dan knows the flyer's facts well, so he has read it.
The rest of this explanation is for members. Sign in free to read why the other options are wrong, key words and tips.
Sign in to read the full explanation