Tips: When a list is sorted by letters, check the first letter of the name and find its range.

Why the other options are wrong:

• Green Gate: The Green Gate is for surnames G to M, so Chen does not belong there.
• Red Gate: The Red Gate is for surnames N to Z. That is where the Patel order goes, not Chen.
• main office: The main office only gets orders that are not collected by 4:45 p.m.

Correct Answer: from 3:15 to 3:45 p.m.

Why this is correct: The Blue Gate row gives pickup from 3:15 to 3:45 p.m. That is why Casey must leave work by three o'clock.

Tips: Once you know the right row, take every detail from that same row.

Why the other options are wrong:

• from 3:45 to 4:15 p.m.: This is the pickup time at the Green Gate, not the Blue Gate.
• from 4:15 to 4:45 p.m.: This is the pickup time at the Red Gate, where the Patel order is.
• until the office closes: The diagram gives a fixed time at each gate. The office only takes orders after 4:45 p.m.

Correct Answer: Oak Street

Why this is correct: The Blue Gate row says drivers enter from Oak Street. Casey is going to the Blue Gate, so this is the entrance Casey must use.

Tips: Watch for the phrase my gate. It tells you to stay with the gate you already chose.

Why the other options are wrong:

• Pine Lane: Pine Lane is the entrance for the Red Gate, not the Blue Gate.
• the gym driveway: The gym driveway is the entrance for the Green Gate.
• the staff lot: The staff lot is where Green Gate drivers park. It is not an entrance for the Blue Gate.

Correct Answer: 10-minute loading zone

Why this is correct: The Blue Gate has a 10-minute loading zone. That is why Casey plans a short stop and lets the volunteers load the box.

Tips: Two options can differ by one number, such as 10 and 20. Read the number carefully.

Why the other options are wrong:

• 20-minute loading zone: The 20-minute zone is at the Red Gate, not at Casey's gate.
• staff parking lot: The staff lot is for the Green Gate. Casey is going to the Blue Gate.
• trolley pickup area: Trolleys are listed only at the Green Gate, and the diagram does not call it a parking area.

Correct Answer: Red Gate

Why this is correct: Patel starts with P, and the Red Gate is for surnames N to Z. It opens at 4:15 p.m., well after the Blue Gate closes at 3:45 p.m.

Tips: Use two clues together: the letter range and the timing detail in the email.

Why the other options are wrong:

• Green Gate: The Green Gate is for surnames G to M, and it opens as soon as the Blue Gate closes, not well after.
• Blue Gate: The Blue Gate is Casey's own gate for surnames A to F, and Patel starts with P.
• main office: Orders only go to the main office if they are not collected by 4:45 p.m.

Correct Answer: ask Morgan to share the job of collecting two orders

Why this is correct: Casey will collect the Chen order and asks Morgan to help with the Patel order after work. The two of them would share the job of collecting two orders.

Tips: The request near the end of an email usually shows the main purpose.

Why the other options are wrong:

• complain that the Chen order number is missing: Casey already has the order number saved on a phone, so nothing is missing.
• ask the school to keep the gates open later: Casey is writing to Morgan, not the school, and does not ask for later hours.
• change the surname on the Patel order: The footer says orders cannot be moved, and Casey does not try to change the name.

Correct Answer: the orders are at different gates with different times

Why this is correct: The Chen order is at the Blue Gate from 3:15 to 3:45 p.m. The Patel order is at the Red Gate from 4:15 to 4:45 p.m. Casey would have to wait a long time or make two trips.

Tips: To find a reason, compare the two rows the email talks about and see what is different.

Why the other options are wrong:

• the Patel order has already gone to the main office: Orders only go to the office after 4:45 p.m., so the Patel order is still at its gate.
• only one box can fit in a loading zone: The diagram gives time limits for loading zones, not a limit on the number of boxes.
• the volunteers will not load a second order: Nothing in the diagram or the email says volunteers refuse a second order.

Correct Answer: careful and considerate

Why this is correct: Casey plans the route, saves the order number and does not want to block other parents. This shows a careful person who thinks about others.

Tips: For attitude, look at what the writer plans to do, not only the words that show feeling.

Why the other options are wrong:

• rushed and careless: Casey plans each step, such as leaving work early, so Casey is not careless.
• annoyed with the school: Casey follows the school's rules and never complains about them.
• unsure and anxious: Casey has a clear plan and sounds calm about it.