Passage Reference: do you have support from your senior management? Yes, I've already discussed it with them, and they're also keen to get this work done. OK, because I was going to say that's the first thing you need to do, and without that, we can't go ahead. Yes, I've done that.

Common Mistake: Students sometimes write team support or colleagues, but the speaker is very clear this support must come from senior leaders. This is a context shift trap.

Paraphrasing: Transcript: 'support from your senior management' = Diagram: 'support from ___'

Tips: Listen carefully to phrases like first thing you need to do. They often signal answers in process diagrams.

Key Vocabulary:

• support = approval
• senior = top-level

Question Focus: Naming the form needed to formally start the project

Correct Answer: project request

Passage Reference: they mentioned that there's probably a form I need to complete to formally start the project. Yes, that's the next thing you need to do. I'll send you an e-mail with a link so you can fill it in online. It's called a project request form.

Why this is correct: The speaker explains that to formally start the project, a form must be completed. He clearly names it as a project request form, which matches the diagram step.

Common Mistake: Some students write request form only, but the speaker gives the full name. Leaving out project is a partial truth trap.

Paraphrasing: Transcript: 'project request form' = Diagram: 'project request'

Tips: When a speaker says it's called..., that name is usually the exact answer.

Key Vocabulary:

• form = document
• formally = officially

Question Focus: Identifying the action taken with the analyst

Correct Answer: meeting

Passage Reference: can you send me his contact details and I'll set up a meeting with him?

Why this is correct: After mentioning Samir the analyst, the speaker says they will set up a meeting with him. The diagram step summarises this action as meeting.

Common Mistake: Students sometimes write contact because contact details are mentioned, but the real action is arranging a meeting. This is a distractor trap.

Paraphrasing: Transcript: 'set up a meeting' = Diagram: 'meeting'

Tips: Do not stop at extra details. Listen for what action actually happens next.

Key Vocabulary:

• analyst = system expert
• set up = arrange

Question Focus: How the team will communicate

Correct Answer: conference call

Passage Reference: I'm used to having conference calls, providing they're not late at night.

Why this is correct: Because the team works in different locations, face-to-face meetings are difficult. The speaker says they usually use conference calls, which matches the final diagram step.

Common Mistake: Some students write face-to-face meetings, but the speaker explains these are not easy. This is a negation trap.

Paraphrasing: Transcript: 'having conference calls' = Diagram: 'conference call'

Tips: When you hear a problem followed by that's OK, listen carefully. The solution after that is often the answer.

Key Vocabulary:

• locations = places
• providing = as long as

General Tips:

• Diagram questions follow the order of the conversation. Use the previous answer to know when the next one is coming.
• Always respect the word limit. More than two words is automatically wrong.
• Copy the exact words you hear. Do not change them into your own synonyms.
• Listen for signpost phrases like the first thing, the next thing, and the third thing.
• If the speaker explains something is difficult or not possible, the answer usually comes right after as the solution.