Passage Reference: If I'm not there, you can talk to the full-time attendant, Jacob. That's J-A-K-O-B, Bianchi. Jacob has many years of experience in computer service. Please feel free to ask him anything.

Common Mistake: Some students write Bianchi, his last name. The diagram only asks for the attendant's name, not the full name. This is a partial truth trap.

Paraphrasing: Transcript: 'talk to the full-time attendant, Jacob' = Diagram: 'Full-time attendant'

Tips: For diagram labels, look carefully at what the arrow is pointing to. Is it a person, place, or time?

Key Vocabulary:

• attendant = staff member
• full-time = works all week

Question Focus: Identify the days the full-time attendant is available

Correct Answer: monday through friday

Passage Reference: He is there Monday through Friday and can figure out what you need help with.

Why this is correct: This part of the diagram shows when Jacob is available. You hear the speaker say he is there Monday through Friday, which matches the diagram exactly.

Common Mistake: Some students write weekdays because it sounds similar. That word is not said by the speaker, so it is wrong. This is a synonym trap.

Paraphrasing: Transcript: 'Monday through Friday' = Diagram: 'Days available'

Tips: Days and times are very common in Listening. Write exactly what you hear, not your own word.

Key Vocabulary:

• through = up to and including
• available = there to help

Question Focus: Identify the phone extension number on the diagram

Correct Answer: 7780

Passage Reference: We are located in Taylor Building. Our extension is 7760.

Why this is correct: This blank labels the extension number on the diagram. The speaker gives the extension as a four-digit number, so you must write the number you hear.

Common Mistake: Students often confuse similar-sounding numbers like 7760 and 7780. This is a number trap, so always listen very carefully.

Paraphrasing: Transcript: 'Our extension is 7760' = Diagram: 'Extension'

Tips: When you hear numbers, repeat them silently in your head to avoid mixing digits.

Key Vocabulary:

• extension = internal phone number

Question Focus: Identify weekday opening hours

Correct Answer: 9 to 7

Passage Reference: During the week we are open from 9 to 7

Why this is correct: This part of the diagram shows weekday opening hours. The speaker says clearly that during the week they are open from 9 to 7.

Common Mistake: Some students write 9am to 7pm, but those extra letters are not said. Adding words can break the word limit. This is a partial truth trap.

Paraphrasing: Transcript: 'open from 9 to 7' = Diagram: 'Weekday hours'

Tips: Do not add am or pm unless you hear them. Copy only what the speaker says.

Key Vocabulary:

• during the week = weekdays
• open = available

Question Focus: Identify the weekend day shown on the diagram

Correct Answer: saturday

Passage Reference: and on Saturdays from 12pm to 5pm.

Why this is correct: The diagram shows weekend opening. The speaker mentions Saturdays, so writing saturday is correct and fits the diagram label.

Common Mistake: Some students write weekend, but the centre is not open both days. Only Saturday is mentioned. This is a paraphrase trap.

Paraphrasing: Transcript: 'on Saturdays' = Diagram: 'Weekend day'

Tips: If the speaker names a specific day, do not generalise it to a broader word.

Key Vocabulary:

• weekend = Saturday and Sunday
• open = operating

General Tips:

• Diagram questions still follow the order of the recording. Move your eyes down the diagram as you listen.
• Always check the word limit. Extra words like am or pm can make an answer wrong.
• For names and numbers, spelling and digits must be exact.
• Listen for signpost phrases like 'During the week' or 'on Saturdays' to know which part of the diagram is coming next.
• You hear the recording once only, so stay focused and write as you listen.