Tips: Focus on the first clear problem the speaker describes.

Why the other options are wrong:

• A broken window with rain coming in: The speaker never says the window is broken. She says the ceiling is leaking, not rain coming through a window.
• A flooded bathroom floor: She does not mention water on the bathroom floor. The problem is in the bedroom ceiling.
• A kitchen sink that will not drain: There is no talk about a kitchen sink problem. The sink issue is in another unit.

Correct Answer: That morning.

Why this is correct: She clearly says when the leak started. She says it started this morning after heavy rain.

Tips: When you hear a time question, listen closely to the exact time word.

Why the other options are wrong:

• Late last night.: She does not say anything about last night. She says this morning.
• Earlier this week.: She never mentions earlier this week. The time is very recent.
• After she moved in.: She does not talk about moving in. The leak is new.

Correct Answer: He says he will check the leak.

Why this is correct: The man responds by saying he will take a look. This shows his first action is to check the problem.

Tips: Choose the answer that matches the first action, not later steps.

Why the other options are wrong:

• He tells her to call the landlord.: He does not tell her to call anyone else. He handles the problem himself.
• He asks her to wait until tomorrow.: He does not ask her to wait. He says they should check it right away.
• He suggests buying repair supplies.: He never talks about buying supplies.

Correct Answer: To inspect a possible plumbing issue.

Why this is correct: The man says the unit above might have a plumbing issue. That is why he wants to check upstairs.

Tips: Match the reason, not the action alone.

Why the other options are wrong:

• To look at the roof access.: He does not mention the roof at all. He talks about pipes.
• To talk to the neighbour about noise.: There is no noise complaint. The visit is about water.
• To turn off the building’s water.: He never says he will turn off the building water.

Correct Answer: She is calm and helpful.

Why this is correct: She stays polite and helpful. She puts a bucket and asks clear questions.

Tips: Think about tone and actions, not just words.

Why the other options are wrong:

• She is angry about the delay.: She never sounds angry. Her tone is calm.
• She is confused by his explanation.: She understands his explanation and asks simple questions.
• She is ready to move out.: She does not talk about moving out.

Correct Answer: It might be opened a little.

Why this is correct: The man says maybe a small part will be opened. He says only if there is more water.

Tips: Modal words often change the meaning of the answer.

Why the other options are wrong:

• It will definitely be opened today.: He does not say definitely today. He says maybe.
• It cannot be opened at all.: He does not say it cannot be opened. He says it might.
• It will be opened next week.: He never mentions next week.

Correct Answer: A loose pipe under a sink.

Why this is correct: The man explains the exact cause. He says a loose pipe under their sink was leaking.

Tips: The cause is often explained clearly near the end.

Why the other options are wrong:

• A broken window seal.: There is no mention of a window seal upstairs.
• A roof drainage problem.: He does not talk about the roof problem.
• An overflowing bathtub.: There is no bathtub mentioned.

Correct Answer: The maintenance worker will return tomorrow.

Why this is correct: He says the ceiling needs to dry. He also says they will repair the stain tomorrow.

Tips: Future plans often answer what will happen next.

Why the other options are wrong:

• The tenant will move to another unit.: There is no plan to move the tenant.
• The ceiling will be painted immediately.: He does not say it will be painted immediately.
• The neighbour will be asked to pay for repairs.: He does not mention the neighbour paying.