Tips: For problem solving calls, listen carefully to the first reason the caller gives.

Why the other options are wrong:

• A passport application office: The transcript never mentions a passport. They only talk about a SIN card.
• A bank customer service desk: There is no talk about banking or money accounts. The call is about government documents.
• A school administration office: They do not mention school records or a school office at all.

Correct Answer: The card was lost during a move.

Why this is correct: The woman explains the card was lost when they moved apartments. This directly explains why she needs a replacement.

Tips: Listen for clear cause words like because, when, or after.

Why the other options are wrong:

• The card was damaged by water.: She never says the card was damaged by water. She says it was lost.
• The number on the card was wrong.: There is no mention of a wrong number on the card.
• The card expired last year.: SIN cards do not expire, and the speaker never says it expired.

Correct Answer: Her young daughter.

Why this is correct: The woman says the child is nine years old. This clearly means the SIN card is for her young daughter.

Tips: Age details often help you choose the correct person.

Why the other options are wrong:

• Her teenage son.: A teenage son would be older, but the child is nine years old.
• Her spouse.: She never says the SIN card is for her spouse.
• Her neighbour’s child.: There is no mention of a neighbour or their child.

Correct Answer: The child does not need to come.

Why this is correct: The agent clearly says the child does not need to come with the parent. This directly answers the question.

Tips: For yes or no questions, listen carefully to short clear replies.

Why the other options are wrong:

• The child must come in person.: The agent says the opposite. The child does not need to come.
• The child should come only if asked.: There is no condition or special request mentioned.
• The child must come with extra ID.: The agent does not mention extra ID for the child.

Correct Answer: The child's birth certificate.

Why this is correct: The agent lists the documents needed. He clearly includes the child's birth certificate.

Tips: When you hear a list, remember the first items carefully.

Why the other options are wrong:

• A school report card.: A school report card is never mentioned.
• A health card.: The agent does not ask for a health card.
• A passport photo.: There is no request for a passport photo.

Correct Answer: There is no cost.

Why this is correct: The agent clearly says replacing a SIN card is free. This means there is no cost.

Tips: For cost questions, listen for the word free.

Why the other options are wrong:

• Ten dollars.: The agent does not mention a ten dollar fee.
• Twenty dollars.: There is no twenty dollar fee mentioned.
• It depends on the method.: The agent says it is free, not dependent on method.

Correct Answer: Applying online.

Why this is correct: The woman says going online will be easier for her. This shows she decides to apply online.

Tips: Listen for verbs that show a final decision.

Why the other options are wrong:

• Mailing a paper form.: They do not talk about mailing a paper form.
• Visiting an office later.: She does not decide to visit an office.
• Waiting for a call back.: There is no plan to wait for a call back.

Correct Answer: Complete the online application today.

Why this is correct: The woman says she will apply today. Since she chose online, she will complete the online application today.

Tips: The last lines often show the next action.

Why the other options are wrong:

• Visit Service Canada immediately.: She does not say she will visit Service Canada.
• Ask her child’s school for help.: She never mentions asking the school for help.
• Look for the lost card again.: She does not plan to look for the lost card again.